KwikAPI - Refund & Cancellation Policy

Last updated: 01/12/2025

1. Overview

All purchases of services on KwikAPI are subject to this Refund & Cancellation Policy. Please read carefully before making a purchase. By purchasing services from KwikAPI by YOFLIC you agree to the terms below.

2. General Rule - Final Sale

Unless otherwise stated in this policy, all sales of services are final and no refund or exchange will be permitted. You are responsible for ensuring the accuracy of the account details and other information you provide at checkout.

3. When a Refund Will Be Considered

A full refund may be issued only in the following limited circumstances:

• Non-delivery of Service: If you have been charged for a service and the service has not been delivered within a genuine time frame of transaction completion, you may request a refund. To request a refund, email [email protected] with the required details (see Section 6).
• Duplicate / Technical Errors: Duplicate charges or technical failures that result in a payment without service delivery. These will be investigated and refunded if found to be valid.
• Service Failure by KwikAPI: If we are unable to fulfill a paid service for reasons within our control.

4. OTC (One-time Setup Cost) & KYC - Non-Refundable by Default

OTC transactions are non-refundable by default. An OTC payment may be refunded only in the limited case that KwikAPI fails to provide the purchased service (for example, we do not deliver the service at all). The following points apply:

• KYC-related non-completion: If a transaction fails because you did not furnish required KYC documents within the time limit, the amount will not be refunded unless the service itself was not provided by KwikAPI.
• Refund Eligibility for OTC: OTC refunds are considered only when the service was not fulfilled by KwikAPI. Proof of payment and order information are required.
• Exception: If a regulatory requirement forces us to cancel a transaction (e.g., compliance block), we will notify you and process a refund where applicable.

5. Timeframes & Method of Refund

• Investigation: After receiving your refund request, we will investigate. If we determine a refund is due, we will initiate it within 7 working days from the date we receive your complete request and supporting documents.
• Refund Method: Refunds will be issued using the original payment method where possible. If that is not possible, we may offer an alternate method (e.g., bank transfer or site credit).
• Processing Delays: Additional time may be required for banks or payment processors to post the refund to your account; KwikAPI is not responsible for delays from third parties.

6. How to Request a Refund

To request a refund, email [email protected] with the following:

1. Purchaser name and contact details
2. Transaction value and currency (e.g., {{currency}})
3. Transaction date and time
4. Order number / Transaction ID (e.g., {{order_number}})
5. Brief description of the issue and copies/screenshots of relevant evidence (payment receipt, failed delivery notice, etc.)

7. What We May Not Refund

• Purchases made in error if the service has already been successfully delivered.
• OTC payments where KYC was not completed by the purchaser and the service was not deliverable due to purchaser non-compliance (unless KwikAPI failed to provide the service).
• Payments for value-added or non-reversible services already consumed (for example, airtime or one-time API calls that succeeded).

8. Chargebacks & Fraud

If you initiate a chargeback with your bank or card issuer, we will investigate the transaction. If we find the chargeback was made in bad faith or the service was delivered as recorded, we reserve the right to contest the chargeback and provide evidence to the card issuer. Repeated fraudulent chargeback attempts may result in account suspension.

9. Disputes & Escalation

If you are not satisfied with the outcome of your refund request, you may escalate by replying to the confirmation email you receive from our support team and referencing your case number. We will review escalations in good faith.

10. Force Majeure & Service Interruptions

KwikAPI is not liable for failures caused by circumstances outside our reasonable control (e.g., third-party network outages, acts of government, natural disasters). In such events, refunds will be considered on a case-by-case basis and subject to our investigation.

11. Changes to this Policy

We reserve the right to update this policy from time to time. The most recent policy will be posted on our website with an updated Last updated date.

12. Contact

For any refund questions or to submit a request, please email: [email protected] - include your transaction details and supporting documents for faster resolution.

Note: This policy is provided for operational clarity and does not replace any consumer protection laws applicable in your jurisdiction.