What types of support does KwikAPI offer, who is entitled for Dedicated Agent Support, and how can I request a change in my support type?

KwikAPI offers two primary support plans to meet different business needs:

1. Standard Support

• General assistance during business hours

• No dedicated contact person

• Suitable for low to moderate API usage

2. Dedicated Agent Support (Priority Service)

• Faster response times

• Assigned agent familiar with your setup

• Ideal for high-volume or business-critical operations

Eligibility for Dedicated Agent Support

To qualify for dedicated support, accounts typically meet one or more of these criteria:

✅ High Volume Usage

• Significant number of API calls/transactions

✅ Enterprise Plan or Premium Subscription

• Subscribed to a qualifying support plan

✅ Business Need

• Frequent/complex technical assistance required

• Need for 24/7 support availability

✅ Approval by KwikAPI Team

• Final decision based on usage, requirements, and support history

How to Request Support Plan Change

Follow these steps to upgrade your support level:

1. Contact Support

   • Send a WhatsApp message from your registered mobile number

   • Use official support number: 7070300613

2. Provide Required Details

   • Clearly state: "Request to upgrade support type"

   • Include your Dealer Code

3. Explain Business Need

   • Reason for upgrade (e.g., increased usage, faster resolution required)

4. Review Process

   • KwikAPI team will evaluate your request

   • You'll receive confirmation of eligibility and any applicable charges

Once approved, your support type will be updated within 1-2 business days.