The final status update timeline for pending transactions depends on the type of service:
🧾 Regular Services:
- Mobile/DTH Recharge: T+15 minutes
- Remittance Services (DMT): T+2 working days
- All Other Services: T+1 working day
⚡ KwikRoute (Fast Route) Transactions:
- Mobile/DTH Recharge: T+1 working day
- Complaint Resolution: T+1 working day (after complaint is raised)
- Note:
- Reversals are not possible if the transaction was made to an incorrect number.
- Resolution time may also depend on the operator’s response.
🔔 Important:
Please allow the respective resolution time before raising a complaint to us.