How does KwikApi calculate working days for service delivery?

Category: General FAQ Created: Updated:

All turnaround times (TATs), issue resolutions, and service-level agreements (SLAs) are based on KwikApi’s working days:

  • Standard Working Days: Monday to Friday
  • Non-Working Days: Saturday, Sunday & Indian Public Holidays
  • Example: If an API request is submitted on a Friday with a 2-working-day SLA, the response can be expected by Tuesday (Monday and Tuesday counted).
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