The BBPS (Bharat Bill Payment System) hosts over 10,000 billers. Due to this scale, it's common for 50+ billers to face intermittent issues caused by server downtime, technical errors, or internal disruptions.
When such issues occur, the resolution process is as follows:
- The merchant raises a complaint with KwikAPI.
- KwikAPI verifies and escalates it to BBPS.
- BBPS investigates and resolves the issue if it originates on their end, or escalates it further to the respective biller.
This end-to-end process can take time depending on the nature of the issue and the parties involved.
KwikAPI, a registered BBPS POU since the system's inception, is committed to prompt, transparent service. Unlike many providers who leave such complaints unresolved, we actively follow up to protect your business interests.
Recommended Action:
- Report issues to us as soon as possible.
- Allow time for resolution based on BBPS/biller timelines.
- Temporarily avoid the affected biller and use available alternatives on our platform.